Groups

Sipleo develops tailor-made features for your company and makes your business telephony and your employees more efficient.

Among all the options, we find the configuration of incoming call scenarios. The configuration of these scenarios normally uses three tools: profiles, groups and schedules.

Here we will see the advantages regarding the group tool.

What is an inbound call scenario?

Before discussing the advantages of creating groups, we explain what an incoming call scenario is.

Thanks to Sipleo, it is possible to set up scenarios for all incoming calls. The objective is to relieve your teams of an excessive telephone load. In fact, this manipulation optimizes the transfer of calls concerning requests, linked to the areas of expertise of your agents.

It is therefore possible to group the scenarios by services (communication, commercial, legal, etc.), by skills (Office Suite, CRM management, Google Workspace, etc.) or adapted according to your needs.

Groups advantages

On Sipleo, the configuration of incoming call scenarios focuses on three tools: groups, profiles and schedules. Here's what you need to know about the tool:

Optimized management

It allows you to have several profiles and to establish weekly schedules, which can be managed manually or automatically on a calendar.

Scheduling a limited number of calls

It limits the number of calls received by programming a limited number of calls not to be exceeded, to avoid an unmanageable situation.

Creation of several mailboxes

It benefits from one or more messaging systems and differentiates your welcome messages.

Managing an extension

It can activate or deactivate an extension within a group.

Connection with a pre-hooked

You can also associate your group with a particular pre-dropout to broadcast a more precise message to better targeted people. Thanks to Sipleo, you improve your telephone reception and your brand image.