What are caracterics of the Interactive Voice Response from the IPBX Sipleo ? See this page to learn more.
The interactive voice server improves call distribution and saves your callers and staff a considerable amount of time. The IVR lists the various paths available to your callers: logistical information, sales information, checking availability or taking orders.
Simply consulting information (delivery status, account balance, etc.) or managing routine actions (changing a package, requesting a password, etc.) is managed via the interactive voice server (IVR). This saves time for both your customers and your staff, who can devote more time to managing more complex cases.
The IVR (Interactive Voice Response) enables you to manage incoming calls by limiting direct contact with your company’s agents, while directing and informing the caller as best you can. Continuous access to the service (24/7), an end to waiting times and priority referral of complicated requests to advisers are the main benefits of IVR.
Adding an interactive voice server (IVR) to your telephony system is an added value for your company. It can be a source of internal productivity! It’s also an excellent way to professionalise your telephone answering service.
The IVR is an effective way of letting people know or reporting a natural disaster, food poisoning, etc. in a relatively short space of time and to a very large number of people, without necessarily tying up staff resources.
This simple and intuitive tool allows you to set up short surveys at the end of each telephone conversation. This Sipleo feature then generates statistics, enabling you to analyse the feedback and improve the exchanges if necessary.
The interactive voice server is used for authentication, telepointage, on-call management, appointment reminders and web call back.
The interactive voice server offers you a whole range of functions to optimise work within your company.
When you create your interactive voice response (IVR) server on your Sipleo interface, you can submit several actions to the caller. They can :
You also have a few things to do to optimise your interactive voice server (IVS). You can :
It can be configured with a human voice thanks to Sipleo Studio , our design agency sound communication.
Its many features will make your business more competitive!
It can be created in just a few clicks from the Sipleo IPBX administration interface.
It allows you to set expiration times. The caller did not make a choice in impartial time? You can relaunch the announcement from your interactive voice server or send it to an advisor.
It can be built on one or more levels (without additional cost or difficulty).
It can simply manage the activation or deactivation of a telephone number from the administration interface of the Sipleo IP telephone switchboard.
It allows you to activate playing your menu in a loop. Is one of your customers lost or unable to make a choice? This returns to the IVR reception or the menu repeats itself again. It all depends on the scenario you have chosen.
It can play an audio file or a voice synthesis, created on the MiXoR tool thanks to synthesized voices or recorded voices.
It makes possible the coupling of the ACD and the CTI, so that incoming calls can be routed automatically (without manipulation of the interlocutor) to another menu, group, extension, answering machine or extension.
It can link and assign calls based on the skills or knowledge of your agents (bilingual English, technicians or even a product/service specialist), using the ACD (Automatic Call Distribution) from Sipleo.
It facilitates the work of your employees, by responding to the simplest requests from your customers (consultation of information or common actions), without human intervention.
The user must not get lost in the different levels of your interactive voice server (IVR). It is therefore necessary to always give them the choice of contacting an advisor!
The attention of your correspondents is more limited on the telephone than on a visual medium. Put the correct number of choices (no more than 4) and classify the information (sales service, after-sales service, etc.). Your contact should never become impatient, because an IVR is there to save time!
Your correspondent must know that he is in the right company and that he always has the possibility of going back if his choice is not suitable. This point is also essential if you want to have a professional and efficient telephone reception.
Once the caller’s request has been processed, it is important to thank your caller and end the call with a positive note.
For example: “Your order has been processed. We thank you for your call. See you soon. »
Need help configuring your interactive voice server?
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