Technology Archives - IPBX Cloud Sipleo

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How can AI revolutionise your business telephony?

Sipleo
22 September 2023
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#téléphoniedentrepriseagile How can AI revolutionise your business telephony? In 2023, artificial intelligence will disrupt many sectors in France and around the world. Education, IT, health, finance and even telecoms… Not a single field of activity is spared! Initially, AI was an information search tool accessible via OpenAI’s chatGPT, then Google Bard, BingChat, etc. Today, using AI is a chance to improve efficiency, productivity and customer satisfaction, whatever your field of activity. In this article, we will address two important points to help you understand how artificial intelligence can revolutionise your business telephony and your daily uses. To what extent can AI revolutionise your business telephony? Thanks to artificial intelligence, many possibilities in terms of personalization and automation can emerge in a few years. This is what it may be possible to do in terms of business telephony, thanks to AI! Tasks automation AI can help you automate many tasks, such as call management, appointment scheduling and customer follow-up. This can relieve your employees of certain missions, so that they can concentrate on more important points. Improved call quality Here, artificial intelligence can be used to improve call quality, by identifying/removing background noise, correcting voice clarity and translating calls into multiple languages (for example). Personalizing the customer experience This new technology can be used to personalize the customer experience, by identifying customers, providing them with personalized information and recommending relevant products or services. Issues resolution AI can also be used to solve problems more effectively, by quickly identifying the causes of problems and proposing suitable solutions. Sipleo offers new options developed with AI in its telecoms offers For several months, our technical teams have been working tirelessly on optimizing new AI-related features. These are accessible from all our telephone offers, but only available as an option. What features are affected by these latest optimizations? Let’s see that right away! Automatic Speech Recognition (ASR) with AI The first improvements are based around Automatic Speech Recognition (ASR), in other words Automatic Speech Recognition (RAP). Once our IPBX has been updated, Sipleo’s voice recognition will be able to transcribe verbatim the voice messages left by your customers and forward them by email or SMS. In addition to that, the transcription can also be consulted on SipleoAssist, the Sipleo web page as well as in the next SipleoMobile update (IOS, Android or Web). In future versions of Sipleo, it will also be possible to transcribe conversations verbatim! Text-To-Speech (TTS) with AI The second important point concerns the improvement of Text-To-Speech (TTS), in other words the conversion of a text message into a voice message. Since its beginnings, Sipleo has included a local and present speech synthesis engine. In recent months, with the arrival of Artificial Intelligence, great advances have been made regarding these subjects. Indeed, it is now possible to use AI services to obtain a more “human” rendering. In addition to that, customization possibilities are available: choice of voice and languages. These new features are already available. For those who have our IP telephony solution and have chosen these options, consider updating quickly. You are not a Sipleo customer, but you are very interested in these options to improve the productivity of your employees and make your company more competitive? Contact our team by email, telephone or via social networks! Do you have questions about our VoIP telephony solution? Contact our team without further delay! contact@sipleo.com 04 94 08 65 45 Follow us :

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IPBX Sipleo: features that adapt to your business [PART 2]

Sipleo
30 August 2023
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#téléphoniedentrepriseagile Sipleo IPBX: the features that adapt to your business (PART 2) [CONTINUED] As promised, as due! Last month we published an article about some of the features of Sipleo. This month we reveal the rest. Mobility, telecommuting, collaborative work, monitoring, security… Features that adapt to your business and are just as important for the proper functioning of your business. Whatever your job, your responsibilities or the size of your company, Sipleo adapts to you! If you missed the first part of this article, I invite you to take a look: IPBX Sipleo: the features that adapt to your business (P1) Mobility and teleworking – 2 tools for better productivity Over time, business habits and practices evolve. Today, mobility and teleworking have an important place within certain companies. This is why it requires some adjustments, particularly for the telephony part. In its offers, Sipleo offers 2 tools to facilitate these new needs and features that adapt to your business. The softphone This softphone, only available on a computer, replaces and has the same functionality as a traditional telephone. You can call and be called, without picking up your handset or mobile phone… Everything is done from your computer using a dedicated line. Sipleo’s softphone is very advantageous for companies, as it optimizes their profitability, quality and performance: flexible tool that adapts to all structures, compatibility with Jabra headsets (and other peripherals on the market), easier set-up internal telecommuting, better long-term profitability… And more! Use case: Are you introducing teleworking within your company and you want to improve the productivity of your employees and reduce your costs? The softphone is the perfect ally! With it, you can configure hotkeys to perform certain commands, mute a call, play music on hold, transfer a call, manage multiple phone lines… And many more possibilities! All functionalities of softphone SipleoMobile With SipleoMobile, the mobility of your employees is made easier! Make and receive business calls from your smartphone (iPhone or Android) using the same phone number as your landline. The Sipleo mobile application allows you to remain reachable on your professional number wherever you are; quickly carry out call transfers; create or participate in conference calls; to use the company directory; to view the call log… In short, to be able to work efficiently while traveling while using the same possibilities as in the office. Use case: your activity requires you to be on the move very regularly and you need to be reachable at any time (salesperson, real estate agent, traveling salesman, controller, truck driver, repairman, landscaper, gardener, postman , delivery person, etc.), SipleoMobile is made for your business! All functionalities of SipleoMobile Collaborative work Teamwork improves the competitiveness and performance of each company. And it becomes easier to implement when your agents collaborate with the right tools! Conference calls, sending SMS, intercom… Thanks to these small features, which adapt to your job, collaborative work is within everyone’s reach. Conference calls Centralize and manage your conference calls the way you want with Sipleo! Find all past teleconferences on the SipleoAssist tool or on your landline. From the start of the conference, add members to it, using the drag & drop functionality or right-clicking your mouse in SipleoAssist. This Sipleo feature allows you to facilitate remote collaboration and exchanges, but also to promote teamwork! Use case: if your team is teleworking and organizes recurring meetings, conference calls can be adapted to this type of use. Are your associates traveling and you need to have a quick update with them? Use Sipleo conferencing! More about conference calls Sending SMS It’s easy to send text messages to co-workers, via a single platform than switching to your chat software to send the message and get a response! On SipleoAssist, everything is centralized. In the “messages” category you can, in a few clicks, send, consult, delete or receive all your SMS, provided, of course, that you use a chip. Use case: you are working remotely or in the office and you want to question your colleagues, managers on a particular subject? Text him instantly. More about sending SMS Monitor your teams and manage availability Call recording, call statistics, Supervisor software… Sipleo has also thought of developing some tools to simplify the monitoring of your teams! Call recording Optimize your exchanges, protect your agents, train your employees… Call recording is possible with Sipleo. Obviously the reasons must be truly identified, because this practice is legally regulated by the CNIL. With Sipleo, you have the possibility to record calls globally or by tracking calls, from SipleoAssist, depending on the line and the origin of the call, a call in real time or even by defining the duration recorded conversations. Call recording allows you to better train and evaluate your teams, ensure the quality of telephone reception or even trace a call. Use case: you have just recruited a new employee and you need to train them on the cold calling or customer prospecting part. You can choose to record most of this agent’s phone calls and then see the positive/negative aspects with them when you listen back with them. More about call recording Call statistics In a business, planning is essential. The call statistics will allow you to know the flow of future calls, to organize the schedules of your employees or to improve your commercial strategy. With this tool, predict the flow of future calls based on past periods (days, weeks, months, years). This forecast will give you the possibility of anticipating and better organizing the schedules of your employees according to the days of the week. Sipleo’s dedicated interface helps you find out the duration and total number of calls made, for each extension or calls received per hour. Actionable stats that can positively impact your business strategy! Use case: do you want to optimize the working time of your employees on taking customer calls? Analyze the flow of calls at the same period, the year before and adapt their schedules accordingly. More about call statistics Strengthen the

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IPBX Sipleo: features that adapt to your business [PART 1]

Sipleo
26 July 2023
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#téléphoniedentrepriseagile Sipleo IPBX: features adapted to your business (PART 1) For more than 30 years, the Sipleo team has made every effort to offer companies a unique, scalable solution adapted to each business. Today, the enterprise telephony solution over IP includes more than 50 functionalities, whether in terms of reception, productivity, coupling, mobility, teleworking, collaborative work, team management or still safe. Whatever your job, your responsibilities or the size of your company, Sipleo is able to adapt! Let’s see together the features of the IPBX Sipleo, which can perfectly adapt to your business, among the categories listed above. The personalized reception of your business telephony Sipleo provides you with a large number of features, so as to personalize and adapt your telephone reception according to your departments, employees, internal scenarios (groups, schedules, profiles, etc.), entities, etc. The interactive voice server (IVR) It allows you to manage all incoming calls by limiting direct contact with your agents. This will guide and inform each caller as best as possible. The IVR has many advantages and is one of the key features of our IP telephony solution. Use case You can configure one or more interactive voice servers to meet different needs: inform your customers of an important event, in a fairly short period of time, without mobilizing staff; carry out surveys to improve the quality of exchanges; broadcast messages regarding new products/services or a one-off promotion; Quickly authenticate callers to provide better support. Many other configurations are possible with the IVR to optimize the work within your team and increase the competitiveness of your company. The multisite More flexibility, more mobility, multisite is a fairly widespread business format in France. Our IPBX allows you to pool your telephone lines and create a personalized reception depending on the line contacted. With Sipleo, pooling your lines gives you access to better line configuration and management. Use case With Sipleo’s multisite functionality, manage your telephone lines located on different sites from a single telephony solution; use a single number for several sites (medical sector for example); have multiple phone lines for a single site, etc. Does your business move and evolve? Sipleo PBX too! Other features are available on Sipleo to personalise your telephone reception as much as possible, including pre-answer, park server, personalised voicemail, queues, skills management… I invite you to discover them! Features to personalise your welcome Increase productivity with your business telephony SMS, conference calls, calls, faxes… All the features you need in your daily life are available on Sipleo! The click to call Configured with SipleoAssist and linked with the CTI, click to call is an essential feature for your daily telephone exchanges! Go to a Google page, a website, a CRM or even an email and simply click on the number you want to call. If the number is saved in your directory and belongs to a contact, the name of the contact will appear automatically. With click to call, you save time in the process of initiating a call, you automate certain recurring tasks, you reduce the risk of error and you can correct quickly if you click on the wrong number. Use case You are required to exchange by telephone daily with several people (customers, prospects, service providers, etc.). To guarantee better efficiency and avoid unnecessary errors, click to call will be your best ally! Skills management Facilitate the management of your incoming and outgoing calls by setting up a triage based on the knowledge and skills of your employees. The implementation of an interactive voice server (IVR) is essential to configure intelligent settings according to the skills of your agents. When a person seeks to contact your company (customer, partner, service provider, etc.), your IVR can perform 4 actions: identify the origin of the call using the telephone number; ask the caller to press the numbers corresponding to their request; consider caller requests; redirect them to the right person or the right department according to their problem. All the actions carried out by the IVS will allow the caller to have the right contact at the other end of the line. Use case Skills management will give you the possibility of establishing redirections to employees with specific skills: foreign languages, IT, legal, technician, sales, etc. A way for you to effectively handle incoming calls and considerably improve the customer journey. At Sipleo, we understand your needs and those of your customers. This is why various features are available to personalize and optimize your business telephony. Features to improve your productivity Computer-telephony integration (CTI) In addition to IVR (Interactive Voice Server), CTI (Telephony Computer Coupling) is also in high demand. The simple fact of being able to link your telephony solution to your business tool (CRM, ERP, other professional software) will simplify your daily tasks! In addition, once the CTI is configured, it gives you access to other very advantageous features! Automatic call distribution (ACD) The ACD is more responsive than a human. This innovative technology manages your employees’ skills and incoming call rules to help you receive as many calls as possible as quickly and efficiently as possible. In addition, the ACD will allow your telephony solution to route calls according to predefined variables (availability, languages spoken, trades, technical skills, etc.), as we saw earlier in the skills management section . Use case If you receive a large number of calls per day, the ACD allows you to intelligently route each call taking into account each skill; to distribute the capacities of the people in charge of the calls and not to miss any request; effectively manage overflows by forwarding a call on hold to another person able to meet the caller’s needs, according to one or more criteria defined beforehand (number of rings, availability, waiting time, etc.). Automatic sheet pop-up As its name suggests, this feature allows you to obtain the file (or file) of the person who is calling you or whom you are trying to reach. From the first ring, the information associated

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Telecom – Why use VoIP in your business?

Sipleo
24 May 2023
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#téléphoniedentrepriseagile Telecom: why use VoIP in your business? VoIP is one of the many technological developments that have been supporting companies in their digital transformation for several years. Mobility. Cost reduction. Growing features. Simplified use… Voice over IP with Sipleo is a real opportunity for your business! Are you planning to change infrastructure? Discover all the information you need to know about VoIP, to help you take the plunge! VOIP: definition What is VOIP? VoiP (Voice over Internet Protocol) simplifies the telephony system of a large number of companies, in a significant way. In fact, voice over IP tools use a technology that makes it possible to transmit calls (video or voice) via the Internet. As a result, companies no longer necessarily need to have a traditional telephone network. Thanks to the cloud, they can easily make and/or receive calls from any medium (smartphone, tablet, computer, etc.). In addition to that, they continue to favor a quality of service identical to that offered by the operators. This is particularly the case for Sipleo, a telephone operator and expert in business telephony for more than 30 years. In addition to calls, our VoIP solution also integrates unified communication options, including: a call center, sending SMS, instant messaging, etc. Whatever your activity, the size or the type of services/products you offer, VoIP is an asset that should not be overlooked. Why am I telling you all this? Because, in addition to the simple aspect of use, VoIP offers many other advantages! Why use VoIP in your business? #1 A more economical infrastructure Thanks to VoIP, you have the possibility of using virtual telephony systems, in other words softphones. This turns out to be much less expensive than standard telephone systems. Indeed, by going through a softphone, and in particular that of Sipleo, the costs related to the purchase, installation or maintenance of your equipment (landline telephone, DECT, etc.) are reduced. Only headphones (with built-in microphone, for example) are likely to generate low costs. You should know that today, most companies use softphones instead of landlines. To learn more about this revolutionary tool, I invite you to read this article: “softphone: an asset for your business“. #2 Simplified deployment and better management Nowadays, installing a VoIP solution is easy. With Sipleo, for example, you can set up your own telephone numbers (national or international) very quickly. Once the installation has been carried out by our technical team, you have access to a whole range of essential features and tools on a daily basis. Training on our VoIP solution is set up beforehand, so that your employees can use each tool in the best conditions. In addition, you should know that VoIP solutions are more flexible than traditional solutions. Thanks to them, you can easily adapt your infrastructure according to your needs: adding additional positions/accounts during the hiring period, etc. #3 More mobility and better productivity In addition to savings and easy management of each communication, VoIP gives you better mobility. On the one hand, your employees can communicate with each other much more easily. In particular through several tools, including instant messaging (with SipleoAssist for example). On the other hand, the mobility of your agents is changing. Since they can access different means of communication while on the move, setting up remote work or possible travel is now easier. With Sipleo’s VoIP system, you have the possibility to intelligently redirect each customer to the right service. This saves time, productivity and optimizes the experience of your customers. Sipleo provides you with three essential tools for working in the office, at home or elsewhere: ? A telephone assistant available on computer to give you an overview of the name of the interlocutor when ringing, answering or making a call – SipleoAssist; ? A tool to call or pick up on your computer – SipleoPhone; ? Our telephone assistant accessible on your mobile, which allows you to exchange with your customers or collaborators, while using your professional number or that of your landline – SipleoMobile. #4 The effectiveness of your customer service VoIP solutions have the advantage of being able to be coupled with many professional tools: CRM, ERP or other software. This allows your teams, regardless of department, to track every project or retrieve customer data at any time. Sipleo offers the coupling of telephony to IT in its various offers. This function improves the daily life of your employees, optimizes your customer service and makes your company more competitive! Our VoIP solution links with many professional tools, including Wavesoft, Sellsy, Salesforce, EBP, Agiris… And more. I invite you to discover our non-exhaustive list of software compatible with Sipleo. Your business tool does not appear in the list? Do not panic ! Contact our team so that we can check the possibility of coupling with Sipleo. VOIP, a strategic and intuitive solution for your business As we have seen in this article, VoIP technology is more than beneficial for your business! In addition to its many advantages, VoIP is a strategic technology to make your business prosper and make it more efficient. The Sipleo VoIP solution gives you the benefit of essential tools and features for your structure and the daily life of your employees. In addition to that, it is coupled with more than 20 softwares that you and your agents use daily: CRM, ERP, professional software… Being developed internally by our team, Sipleo has the ability to be flexible and evolve at the same pace as your company: opening of a new site, recruitment session, establishment abroad, development of a new service… Everything is done to simplify and optimize your missions, whether you are in the office or on the move. Do you have questions about our VoIP telephony solution? Get in touch with our team right away! contact@sipleo.com 04 94 08 65 45 Follow us:

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The softphone: a major asset for your business

Sipleo
28 April 2023
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#agilebusinesstelephony The softphone tool: an asset for your company A large number of companies have chosen to dematerialize the fixed telephone switchboards, offered by IP telephony, for several reasons: to allow employees to work from home in the same way as in the office and to facilitate internal and external exchanges . The tool, present in most VoIP telephony solutions and able to do without a fixed switchboard, is the softphone. This has literally transformed many computers into telephones. But then why use the softphone in business? Aside from mobility, what are its other benefits? We tell you more in our blog post. What is a softphone? First of all, you should know that the softphone is a virtual phone. It is both dematerialized and has a real phone number. Thanks to it, you have the possibility of launching your calls from a computer or a mobile phone, via the Internet. When you make calls, your communications are sent in packet data. In fact, the principle is the same as for emails or downloads. In addition, this tool works through a web application, which is associated with an IP telephony solution, such as Sipleo. With the softphone, you can also have a fixed or mobile line with a national or international number. It just depends on your business and your goals. In summary, the softphone replaces traditional telephone switchboards on IP and gives you better mobility and flexibility. But the benefits don’t stop there! So that your employees can work in good conditions and meet the needs of each interlocutor, prefer audio headsets and microphones! How to choose ? To better understand the importance of this essential tool and help you make a choice, I invite you to read the article “Fixed telephony: how to choose the right telephone equipment?“. The softphone and its advantages for your company Today, this tool is increasingly used in companies, because it improves the mobility of your employees and is easily integrated into new work habits. However, the benefits of this revolutionary tool for companies do not stop there. Whatever the size of your business, the softphone is a real asset. And that’s why! #1 An economic benefit Thanks to this dematerialized tool, you no longer need physical equipment (except headphones and microphone), to renew your equipment or to maintain it. And this represents an economic benefit and time savings in terms of logistics, which are not negligible. As a telephone operator, Sipleo offers you lower costs than traditional telephone lines. #2 Easy installation and quick start Installing the softphone is very easy. It’s as simple as installing software or a mobile app. Our softphone is a tool that is extremely quick to learn, whatever the level of mastery of the software. The interface of our softphone is intuitive, clear and displays only the essential elements. It is designed so that each user can master the calls and all the features in a few minutes. #3 More mobility As explained above, the softphone is a considerable asset for corporate mobility. Since the telephone lines are dematerialized, your employees can work from any location and move around without constraint. At the office, at home, on the move, via wifi, 4G (5G), from a computer, tablet or mobile phone, the softphone allows you to remain reachable at all times, while guaranteeing very good quality of calls made. #4 Better productivity Eh yes ! The softphone also improves the daily missions of your employees, as they also benefit from certain options provided by the VoIP telephony solution, such as: • Click to Call (Click to Talk/Click to Dial). Regardless of how this functionality is called, the principle remains the same: launch a call by clicking directly on the number or contact present on your business tool, web page or other interface. • Call handling. Better call qualification and faster note taking thanks to computer-telephony integration (CTI). • Call recording. Possibility to listen to an exchange again, to transmit information to a service or to improve the training of your employees. #5 A successful customer experience Depending on the line of business (customer service, call center, etc.), our VoIP telephony solution and softphone provide better uptime for customers. Indeed, thanks to better management and redirection of incoming calls, the customer experience is successful! #6 An essential telephony-computer coupling Our softphone can be easily connected to your company’s CRM, ERP or other business tools. This feature gives your employees the possibility of making direct calls via the company’s management software. The softphone, an essential tool Today, the softphone is a very advantageous tool for companies, whether in terms of cost, handling, productivity or functionality. Thanks to it, a new form of mobility is possible. Your employees can move around while remaining reachable and that’s a real opportunity! Our VoIP telephony solution and our softphone are tools that facilitate the daily tasks of your employees. Simple and intuitive, they adapt to all types of companies, whatever the sector of activity. Do you have questions about our IP telephony solution? Get in touch with our team right away! Pour en savoir plus, prenez contact avec notre équipe ! contact@sipleo.com 04 94 08 65 45 Rejoignez-nous :

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Business telephony | 10 advantages of Sipleo SIP telephony

Sipleo
13 December 2022
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#agilebusinesstelephony Business telephony | 10 advantages of Sipleo SIP telephony Find the 10 advantages of Sipleo SIP telephony in our blog article! To find out more. IP telephony is gradually becoming established in businesses. This technology consists of passing your telephony through an internet network. This system brings many advantages to companies and their employees! With our Sipleo IP solution, you benefit from flexible, flexible and mobile telephony! Our team supports you in all your projects and remains available to meet your needs, even the most technical! The flexibility of IP telephony IP telephony is a real asset for businesses in terms of agility and flexibility. 1 | More mobility Thanks to SIP telephony, you and your colleagues are no longer directly connected to a physical access point within the company. Therefore, you can make and receive incoming calls whether you are on the move or working remotely. 2 | Unlimited number of numbers With IP telephony, you can add as many telephone lines as you want. This usually varies as your needs change: Establishment of your company on a new site,Increase in the number of employees, Deployment in the French Overseas Territories or in other countries. Setting up and managing IP telephony 3 | Simplified installation Among all the advantages, it is important to highlight the simplicity of installing IP telephony. In fact, the implementation of this system only consists of connecting to an internet network. Whether it’s your company’s network or a network located anywhere in the world, anything is possible! 4 | System management and maintenance Thanks to technology linked to IP, it is important to note that all the equipment you have (landlines, landlines, etc.) are connected by the same Internet network. These also have the same connectors. This is why management and maintenance are intended to be much simpler! Improved services thanks to IP telephony 5 | Call quality IP telephony significantly improves the quality of your services, whether in terms of call quality (audio and video) or available features. Our team has maximized the configuration of our business telephony solution in order to obtain quality VOIP. The objective is to optimize the voice on the telephone and make the exchange perfectly audible! 6 | An optimized VOIP Our team has maximized the configuration of our business telephony solution in order to obtain quality VOIP. The objective is to optimize the voice on the telephone and make the exchange perfectly audible! 7 | A multitude of features SIP telephony offers many, ever more advanced options to improve the quality of your calls and the processing of your files. Among these features, we mainly find: Automatic file retrieval, The interactive voice server (IVR), The coupling of telephony with IT (CTI), The pre-dropped, Call recording, Blacklists, Automatic banning of IP addresses… And many others ! Discover all features 8 | The possibility of coupling your telephony solution to your business tool Most of the options listed above will allow you to optimize your daily work. Coupling your telephony solution with your business software (CRM, ERP) provides new functionalities. Thanks to this connection, you benefit from automatic file uploading, directory synchronization, launching calls with click to call, registering tasks in the CRM… and more! The savings made with IP telephony One last advantage regarding IP telephony and not the least: the savings made in the long term. When you choose SIP telephony, you should know that there will be no initial investment to make, the cost will be single and expenses will be controlled! 9 | 0 investment & a single cost! Since everything happens via an internet connection, you will not have any additional expenses to plan for in terms of purchasing hardware, software or installations. Only the amount of the subscription must be taken into account, but this remains fixed. 10 | Controlled expenses With SIP telephony, expenses are better managed. In fact, expenses are no longer calculated on the call but are made from a single subscription. This is a major asset for your business, because this system allows you to better control your costs and be more competitive in the long term! Our fixed IP telephony solution is at your side! Sipleo is an agile and flexible IP telephony solution! Our software adapts to your needs and our team supports you in all your telecommunications projects. Our solution offers numerous features in terms of reception management, productivity gains, coupling (CTI), mobility & teleworking, monitoring, security and collaborative tools! With Sipleo, your telephony offer is adapted to your needs, your expectations and evolves at the same pace as your company. The number of IP telephony solutions has increased significantly and making the right choice can be complicated. To help you make a decision, we have written another blog article, which explains how to choose your IP phone system. To find out more, contact our team! contact@sipleo.com 04 94 08 65 45 Follow us:

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