#phonebusinessipleo

Profiles

Sipleo develops ever more precise and personalized functionalities. These make your business telephony and your employees more productive.

Among these features, we find incoming call scenarios. Configuring these scenarios generally involves three tools: groups, profiles and schedules.

Incoming calls scenarios in a nutshell

Before listing the multiple benefits of creating profiles, here is a brief explanation of what an incoming calls scenarios is.

On Sipleo, it is possible to develop scenarios for all of your incoming calls. In fact, this will allow you to relieve your teams of an excessive telephone load.

This option transfers calls to your agents mainly related to their area of expertise. The scenarios can be grouped by services (sales, administrative, communication, etc.), by skills (Office Suite, invoicing, customer feedback, etc.) or adapted according to your needs.

Profiles advantages

When configuring incoming call scenarios on Sipleo, profiles are very often used. Here's what you need to know about this tool:

Calls forwarding

It forwards the call to another extension, another group or external number.

For example: a caller wants to contact you after 6 p.m., you can transfer their call automatically to your GSM using your Sipleo IP telephone switchboard.

Calls transfer

It transfers calls to your voicemail box or your interactive voice server (IVR).

Liaison avec votre planning

It defines the actions set by time slot using the planning function.

For example: during your lunch break, calls are automatically switched to your voicemail.

Availability of profiles

It launches an action based on the status (no answer, busy, unavailable) differentiating according to the origin of the call (internal or external).

For example: with Sipleo (even in hosted mode), when you are busy, internal calls are switched to another member of your group and external calls to an interactive voice server (IVR).