Schedules

Sipleo develops functionalities adapted for your company and offers your business telephony as well as your agents more professionalism.

On Sipleo, you can configure one or more incoming call scenarios. The configuration of these scenarios is generally made up of three tools: groups, profiles and schedules.

Here you will discover the advantages of the calendar management tool.

In a few words, what is an inbound call scenario?

Before discussing the advantages of using the timetable management tool, we explain the objective of an incoming call scenario.

To begin with, Sipleo offers you the possibility of creating scenarios on your incoming calls, in order to relieve your teams of an intense telephone phase.

This configuration therefore improves the transfer of customer requests by taking into account the areas of expertise of your agents. The scenarios can be grouped by services (marketing, sales, administrative, etc.), or by skills (release of a product, management of an IT failure, management of quotes or contracts, etc.) or adapted according to your needs.

Schedules advantages

On Sipleo, the configuration of incoming call scenarios mainly includes three tools: groups, profiles and schedules.

What are the advantages of this tool?

Accessible on the web

It is accessible from a web interface.

Quick view

It is colored, which allows you to visualize at a glance the telephone reception reserved for your interlocutors depending on the time of the day or week.

Almost instantaneous changes

It can be modified on a scale of 15 minutes.

Creation of special schedules

Some calendars can be duplicated (special days for example). The schedules for special days only contain the important dates of the year for the company (Christmas, summer holidays, Black Friday, winter sales, etc.) and take precedence over the initial schedules.